What is a keystone habit According to The Power of Habit author Charles Duhigg, when there is a habit change, it can set off a chain reaction that has the ability to change your self-image. It sounds simple, powerful, and appealing, so I wanted to try it out for my team. The quality problem At […]
Today I had to deal with customer service for a major airline, and it was such a negative experience that I feel compelled to write about it. If your product offers customer service, there are some suitable lessons here. Training Our problem was the interpretation of essential guidance by the CDC needed to travel into […]
Today I paid someone to clean my house. Since I am on my own with the kids this week, I just went outside for a while and returned once the cleaning person told me they were ready. I paid them, they left, and I began checking their work. To my surprise, the laundry room and […]