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Category: support

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growth management support

Coaching with empathy

Have you initiated a PIP on one of your reports? Did they improve and maintain their enhanced performance? So far, in close to 20 years of working in tech, I have not witnessed the first individual that survives a PIP. Imagine a world where most PIP sections are there, but we remove the “if you […]

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quality stories support

Customer service – learnings from airline experience

Today I had to deal with customer service for a major airline, and it was such a negative experience that I feel compelled to write about it. If your product offers customer service, there are some suitable lessons here. Training Our problem was the interpretation of essential guidance by the CDC needed to travel into […]